FAQ
General Questions
How long is the shipping time?
For standard urns, the processing time is 24 hours and the shipping time is between 2-3 days. If you're ordering a custom urn, please refer to the "Custom Urn" section for detailed information on processing and shipping times, as these may vary due to the customization process.
What is the recommended number of lines for engraving on medallions?
We typically suggest three lines for the engraving, as this tends to provide the best visual balance and readability. However, if you'd like to include more information, a fourth line can be added, accommodating up to a maximum of 18 characters.
Is it possible to order sample urns?
Of course! We understand that as a funeral home, you aim to offer your clients a range of quality options. To assist in this, we offer a special program allowing you to order two display urns at a 50% discount. This way, you can present our products directly to your customers, allowing them to appreciate firsthand the craftsmanship and quality of our urns.
What if my customer is unsatisfied with their urn?
We understand the importance of satisfaction in this delicate purchase. In the unlikely event that your customer is not pleased with the urn they selected, we offer a stress-free return policy at no extra cost. This way, you can provide your services confidently, knowing that we stand behind the quality of our products.
Custom Urn Questions
How can I preview my custom urn design?
Upon receiving your uploaded photograph, our skilled artists will create a digital rendering of your custom urn. This preliminary design will be sent to you for approval, ensuring you and your clients can visualize and confirm the final product's design. It's an essential step in our process to guarantee the urn aligns perfectly with your expectations before it goes into production.
What is the estimated manufacturing time for a custom urn?
Creating a custom urn is a meticulous process that typically takes between 5-7 days. This time is dedicated to ensuring the highest quality and uniqueness for each piece we craft.
How long does shipping typically take after my custom urn is manufactured?
Once your one-of-a-kind urn is ready, it usually takes between 7-10 days to arrive at its destination. We will send you tracking information as soon as it ships, so you can monitor its journey.
Is it possible to order a sample of a custom urn?
Yes, we offer the opportunity to order a custom urn at a 50% discount for sampling purposes. Please note, the sample urn will come with a pre-selected photograph for demonstration purposes.
Can I add engraving to the back of the urn?
Absolutely! We offer a back engraving option for an additional $20. This allows for extra customization and personalization of the urn.
Can a picture also be added to the back of the urn?
Yes, you can enhance the urn's personalization by adding a picture on the back. This option is available for an extra $30, providing another level of uniqueness to your urn.